Products & Sizing
What makes ALOHAS shoes special?
ALOHAS combines contemporary style with everyday comfort. Our shoes feature lightweight, breathable materials, modern asymmetric designs (like our popular Straps White Shoes), and are crafted for women who value both trend-conscious aesthetics and practical wearability for work and leisure.
How do I find the right size?
We provide detailed sizing charts for each product. We recommend measuring your foot and comparing it to the chart for the best fit. Our styles generally fit true to size, with some designs like ‘Busy Mauve Shoes’ noted for their comfortable, slightly roomy fit.
Are the colors on the website accurate?
We strive to represent our products as accurately as possible. However, due to monitor settings and lighting, there might be slight variations. Our product descriptions include detailed color names (e.g., ‘Denim Blue’, ‘Pomelo Orange’) to help you make an informed choice.
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for a secure and convenient checkout experience.
Is my payment information secure?
Absolutely. We use advanced encryption technology to protect all your personal and payment information. Your data security is our top priority.
Do you ship internationally?
Yes! We ship globally. However, please note we are currently unable to deliver to some remote locations and parts of Asia. Please check your country during checkout to confirm availability.
Shipping & Delivery
What are my shipping options?
We offer two convenient shipping methods:
Standard Shipping (12.95 USD): Shipped via DHL or FedEx. Delivery typically takes 10-15 days after dispatch.
Free Shipping: Available on orders over 50 USD, shipped via EMS. Delivery typically takes 15-25 days after dispatch.
How long does it take to process my order?
Please allow 1-2 business days for us to process your order before it is dispatched from our warehouse. You will receive a confirmation email with tracking information once your order ships.
Can I track my order?
Yes! Once your order is shipped, you will receive an email containing your tracking number and a link to track your package’s journey to you.
Returns & Exchanges
What is your return policy?
We want you to be completely happy with your purchase. You may return unworn, undamaged items in their original packaging within 15 days of receipt for a full refund or exchange.
How do I start a return or exchange?
Please contact our customer service team at [email protected] to initiate a return. Include your order number and the items you wish to return. We will guide you through the simple process.
Who pays for return shipping?
For change-of-mind returns, the customer is responsible for the return shipping costs. For returns due to our error or defective items, we will cover the return shipping costs.
Account & Website
How do I create an account?
Click on the ‘Login/Register’ link at the top of our site. You will need to provide a username, email address, and password. Your account allows you to track orders, save your details for faster checkout, and view your order history.
I forgot my password. What should I do?
On the login page, click the ‘Lost your password?’ link. Enter your email address, and we will send you a link to reset your password securely.
How can I stay updated on new styles and sales?
Sign up for our newsletter at the bottom of our homepage! You’ll be the first to know about new collections, exclusive offers, and flash deals like our popular Espadrilles sales.
Contact Us
Can’t find the answer you’re looking for? Our friendly customer service team is here to help!
Email: [email protected]
Address: 182 Nutter Street, Agency, US 64401