At Alohas Shoes Store, we strive for perfection in both our products and your shopping experience. We understand that sometimes a product may not meet your expectations, and we’re here to ensure a seamless return or exchange process that reflects the elegance and care we put into every pair of shoes.

Our Return Policy

We gladly accept returns and exchanges within 15 days of you receiving your items. To be eligible for a return, your item must be unworn, in its original condition, and in the original packaging with all tags attached.

Please note: For hygiene reasons, we cannot accept returns on certain intimate apparel and hosiery items. Additionally, jewelry items may only be exchanged if defective, due to their personal nature.

How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Provide your order number and details about the items you wish to return or exchange
  3. Our team will respond within 24-48 hours with a Return Authorization Number and instructions
  4. Package the items securely in their original packaging
  5. Include the completed return form (we’ll email this to you)
  6. Ship the package to the address provided (return shipping is at the customer’s expense)

Return Shipping Address

Once your return is authorized, please ship your items to:

Alohas Shoes Store Returns
182 Nutter Street
Agency, US 64401

Refund Process

Once we receive and inspect your returned item(s):

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please note that shipping fees are non-refundable
  • For exchanges, we will ship your new item once we receive the returned product

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We will arrange for a prepaid return label and expedite your replacement or refund.

Return Request Template

To help streamline your return process, you may use the following template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Alohas Customer Service Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Order Date: [Date of Order] Items to Return/Exchange: – [Product Name], [Size], [Color] – [Product Name], [Size], [Color] (if multiple items) Reason for return/exchange: [Please briefly explain] I have reviewed the return policy and confirm that the items are unworn, in original condition, and include all original packaging and tags. Please advise on the next steps at your earliest convenience. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

International Returns

As we serve customers globally, please note:

  • International customers are responsible for any customs duties or taxes incurred when returning items
  • We recommend using a tracked shipping method for your return
  • Refunds will be issued in the original currency of purchase

If you have any questions about our returns and exchanges policy, please don’t hesitate to contact us at [email protected]. Our dedicated team is here to ensure your Alohas experience remains exceptional from your first click to your last step.