Term and Conditions

At Alohas, we value elegance, quality, and transparency in all our interactions. These terms are designed to protect both you and us, ensuring a seamless shopping experience with our curated collection of footwear, accessories, and apparel.

1. User Responsibilities

As a user of our website, you agree to:

• Provide accurate, current, and complete information during the registration and checkout process
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Comply with all applicable laws and regulations regarding your use of our website
• Use the website only for lawful purposes and not engage in any fraudulent activities
• Be responsible for all activities that occur under your account

2. Products and Services Description

Alohas Shoes Store offers a carefully curated selection of:

• Footwear: Ballet Flats, Boots, Espadrilles, Heels, Loafers, Mules, Sandals
• Accessories: Handbags, Jewelry
• Clothing: Cardigans, Coats, Dresses, Jeans, Jumpsuits, Knitwear, Pants, Shorts

Product Information

We strive to display product colors and details as accurately as possible. However, slight variations may occur due to monitor settings and photography techniques. Product descriptions are provided for informational purposes only.

Pricing

All prices are listed in US Dollars. We reserve the right to adjust prices at any time without prior notice, though such changes will not affect orders already placed.

3. Orders and Payment Terms

Order Process

Placing an order constitutes an offer to purchase our products. We reserve the right to accept or decline your order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. Your payment information is encrypted and handled with the highest security standards.

Order Confirmation

After placing an order, you will receive an email confirmation acknowledging receipt of your order. This email constitutes our acceptance of your order and forms a contract between you and Alohas Shoes Store.

4. Shipping and Delivery

Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods

We offer two shipping options:

• Standard Shipping: Shipped via DHL or FedEx. Delivery Time: 10-15 business days after dispatch. Flat Rate: $12.95
• Free Shipping: Available on orders over $50, shipped via EMS. Delivery Time: 15-25 business days after dispatch

Shipping Limitations

We currently ship to most regions globally, excluding parts of Asia and some remote regions. Delivery times are estimates and may be affected by factors beyond our control, such as customs processing.

Import Duties and Taxes

For international orders, you may be subject to import duties and taxes imposed once your package reaches its destination. These charges are the customer’s responsibility as we have no control over these fees.

5. Returns and Exchanges

Return Policy

We gladly accept returns and exchanges within 15 days of you receiving your items, with the following exceptions:

• Intimate Apparel & Hosiery (non-returnable for hygiene reasons)
• Jewelry (non-returnable due to their personal nature, exchange only if defective)

Return Conditions

To be eligible for return or exchange, items must be:

• Unworn and in original condition
• In the original packaging with all tags and labels attached

Return Process

To initiate a return or exchange:

1. Contact our customer service at [email protected] within the 15-day window
2. Include your order number and details of items to return/exchange
3. We will provide a Return Authorization Number and instructions
4. Package items securely in original packaging with the completed return form
5. Ship to: Alohas Shoes Store Returns, 182 Nutter Street, Agency, US 64401

Return shipping is at the customer’s expense. We recommend using a tracked shipping method.

Refunds

Once we receive and inspect your returned item(s), we will process your refund within 5-7 business days. The refund will be credited to your original payment method. Original shipping fees are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We will arrange for a prepaid return label and expedite your replacement or refund.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Alohas Shoes Store or our content suppliers and is protected by international copyright laws. The compilation of all content on this site is our exclusive property.

You may not reproduce, distribute, modify, display, prepare derivative works of, or otherwise use any content from our website without our prior written consent.

7. Limitation of Liability

Alohas Shoes Store shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from:

• Your use or inability to use our website
• Unauthorized access to or alteration of your transmissions or data
• Any products or services purchased through our website
• Statements or conduct of any third party on our website
• Any other matter relating to our website or services

Our total liability to you for all claims related to our products and services shall not exceed the amount you paid for the products or services at issue.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data. By using our website, you consent to our collection and use of your information as described in our Privacy Policy.

9. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States. Any disputes arising from these terms or your use of our website shall be resolved through good faith negotiations between the parties. If such negotiations fail, the dispute shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after any changes constitutes your acceptance of the revised terms.

11. Contact Information